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如何跟进未付款的订单？ • 对于未付款的订单， 要及时跟买家沟通以免订单因未及时付款或者买家犹豫而取消。 可跟通过聊聊给买家发送付款提醒。 - e.g. 1: 尊敬的顾客您好，很高兴您喜欢我们的产品，我们看到您已经下单了但还没有 付款，请问您是否在付款过程中遇到什么麻烦了呢？请及时告知我们以便我们为您提供 帮助，谢谢：） Hello dear customer! Thank you for kindly choosing our products. We found that you have unpaid order now, could you please let us know if you had any problem with payment confirmation or other factors?  If you have difficulty during payment session, please contact Shopee customer service. - e.g. 2: 尊敬的顾客您好，系统显示您目前仍有未完成的订单，按照 Shopee 系统规定， 所以麻烦您尽快转账哦~有任何相关问题请咨询我们，谢谢：） Dear customer, I am very sorry to tell you that according to Shopee system, your order will be cancelled today if you do not make payment. Please feel free to tell us at any time if you need help. Thanks a lot • 不同情况的回复 Template: - 买家银行卡已转账，未到账 Hello dear, please don’t worry, there will be some time between bank transfer and payment receiving, we will ship out as soon as the payment is done, thanks - 付款途中遇到问题/不会付款 This is the payment guide, hope it can help If you have difficulty during payment session, please contact Shopee customer service: MY: Customer Service Number: +03 22989222; Email: support@Shopee.com.my; FAQ: https://Shopee.com.my/faq Available Time: 9am-6pm, Mon-Fri SG: Customer Service Number: +65 67182590; Email: support@Shopee.sg; FAQ: https://Shopee.sg/faq Available Time: 9am-6pm, Mon-Fri - 即将准备付款 Dear, please kindly finish the payment asap or the order will be cancelled, thank you very much.
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